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Identify Customer Needs

Table of Contents 1 Step 1. Gather Raw Data From Customers 1.1 Interactions with Customers 2 Step 2. Interpret Raw Data in Terms of Customer Needs 3 Step 3. Organize the Needs into a Hierarchy 4 Step 4. Establish the Relative Importance of the Needs

Step 1. Gather Raw Data From Customers

Interactions with Customers

Please go to the Customer Interaction Node to view all meeting schedules and customer interactions Customer Interaction.

Step 2. Interpret Raw Data in Terms of Customer Needs

• Is Operational
• Is Safe
• Minimizes user intervention during Charging
• Minimizes user intervention during Discharge
• Minimizes user intervention during Development
• Minimizes user intervention during Transfer
• Minimizes user intervention during maintenance
• Can monitor key process parameters
• Automation of Parameter Settings
• Can operate and monitor machine from one interface
• Easy to learn to use
• Areas for system upgrades are identified and documentation for upgrade procedures available where applicable
• Maintenance of system is documented
• Device is documented by both drawings and Bills of Materials
• Operation of Device Is Documented
• Toner clean up
• Inventory and Status Report of current systems
• Vary charging voltage
• Vary charging current
• Vary exposure
• Can accommodate different toner materials
• Vary development voltage
• Vary development current
• Can use multiple toner stations
• Vary transfer voltage
• Vary transfer current
• Improve exposure subsystem
• Monitor charge of the Photoconductor
• Incorporate other manufacturers development systems
• Paper delivery system
• Ability to accommodate different types of media

Step 3. Organize the Needs into a Hierarchy

• Need 1: System-Level Needs
  • Need 1.1: Is Operational
  • Need 1.15: Is Safe
  • Need 1.20: Can monitor key process parameters
  • Need 1.25: Automation of Parameter Settings
  • Need 1.30: Can operate and monitor machine from one interface
  • Need 1.35: Easy to learn to use
  • Need 1.40: Areas for system upgrades are identified and documentation for upgrade procedures available where applicable
  • Need 1.45 Maintenance of system is documented
  • Need 1.50: Device is documented by both drawings and Bills of Materials
  • Need 1.55: Operation of Device Is Documented
  • Need 1.60: Toner clean up
  • Need 1.65: Inventory and Status Report of current systems
  • Need 1.70: Monitor charge of the photoconductor
  • Need 1.75: Minimizes user intervention during Charging
  • Need 1.80: Minimizes user intervention during Discharge
  • Need 1.85: Minimizes user intervention during Development
  • Need 1.90: Minimizes user intervention during Transfer
  • Need 1.95: Minimizes user intervention during maintenance
• Need 2: Charging-Step Needs
  • Need 2.1: Vary charging voltage
  • Need 2.2: Vary charging current
• Need 3:Exposure-Step Needs
  • Need 3.1: Vary exposure
  • Need 3.2: Improve exposure subsystem
• Need 4: Development-Step Needs
  • Need 4.1: Can accommodate different toner materials
  • Need 4.2: Vary development voltage
  • Need 4.3: Vary development current
  • Need 4.4: Can use multiple toner stations
  • Need 4.5: Incorporate other manufacturers development systems
• Need 5: Transfer Step Needs
  • Need 5.1: Vary transfer voltage
  • Need 5.2: Vary transfer current
  • Need 5.3: Paper delivery system
  • Need 5.4: Ability to accommodate different types of media

Step 4. Establish the Relative Importance of the Needs

Needs Summary

Need	The Product	Needs to	Importance
Need 1.1	EDTS	Is Operational	5
Need 1.15	EDTS	Is Safe	5
Need 1.20	EDTS	Can monitor key process parameters (team will have to determine what these are)	3
Need 1.25	EDTS	Automation of Parameter Settings	2
Need 1.30	EDTS	Can operate and monitor machine from one interface	4
Need 1.35	EDTS	Easy to learn to use	4
Need 1.40	EDTS	Areas for system upgrades are identified and documentation for upgrade procedures available where applicable	5
Need 1.45	EDTS	Maintenance of system is documented	5
Need 1.50	EDTS	Device is documented by both drawings and Bills of Materials	5
Need 1.55	EDTS	Operation of Device Is Documented	5
Need 1.60	EDTS	Toner clean up	4
Need 1.65	EDTS	Inventory and Status Report of current systems	5
Need 1.70	EDTS	Monitor charge of the photoconductor	3
Need 1.75	EDTS	Minimizes user intervention during Charging	5
Need 1.80	EDTS	Minimizes user intervention during Discharge	5
Need 1.85	EDTS	Minimizes user intervention during Development	5
Need 1.90	EDTS	Minimizes user intervention during Transfer	5
Need 1.95	EDTS	Minimizes user intervention during maintenance	5
Need 2.1	EDTS	Vary charging voltage	3
Need 2.2	EDTS	Vary charging current	3
Need 3.1	EDTS	Vary exposure	3
Need 3.2	EDTS	Improve Exposure Subsystem	2
Need 4.1	EDTS	Can accommodate different toner materials	3
Need 4.2	EDTS	Vary development voltage	3
Need 4.3	EDTS	Vary development current	3
Need 4.4	EDTS	Can use multiple toner stations	3
Need 4.5	EDTS	Incorporate other manufacturers development systems	1
Need 5.1	EDTS	Vary transfer voltage	3
Need 5.2	EDTS	Vary transfer current	3
Need 5.3	EDTS	Paper delivery system	3
Need 5.4	EDTS	Ability to accommodate different types of media	3

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