P09503: Electrophotographic Development and Transfer Station

Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Please go to the Customer Interaction Node to view all meeting schedules and customer interactions Customer Interaction.

Step 2. Interpret Raw Data in Terms of Customer Needs

Step 3. Organize the Needs into a Hierarchy

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Need 1.1 EDTS Is Operational 5
Need 1.15 EDTS Is Safe 5
Need 1.20 EDTS Can monitor key process parameters (team will have to determine what these are) 3
Need 1.25 EDTS Automation of Parameter Settings 2
Need 1.30 EDTS Can operate and monitor machine from one interface 4
Need 1.35 EDTS Easy to learn to use 4
Need 1.40 EDTS Areas for system upgrades are identified and documentation for upgrade procedures available where applicable 5
Need 1.45 EDTS Maintenance of system is documented 5
Need 1.50 EDTS Device is documented by both drawings and Bills of Materials 5
Need 1.55 EDTS Operation of Device Is Documented 5
Need 1.60 EDTS Toner clean up 4
Need 1.65 EDTS Inventory and Status Report of current systems 5
Need 1.70 EDTS Monitor charge of the photoconductor 3
Need 1.75 EDTS Minimizes user intervention during Charging 5
Need 1.80 EDTS Minimizes user intervention during Discharge 5
Need 1.85 EDTS Minimizes user intervention during Development 5
Need 1.90 EDTS Minimizes user intervention during Transfer 5
Need 1.95 EDTS Minimizes user intervention during maintenance 5
Need 2.1 EDTS Vary charging voltage 3
Need 2.2 EDTS Vary charging current 3
Need 3.1 EDTS Vary exposure 3
Need 3.2 EDTS Improve Exposure Subsystem 2
Need 4.1 EDTS Can accommodate different toner materials 3
Need 4.2 EDTS Vary development voltage 3
Need 4.3 EDTS Vary development current 3
Need 4.4 EDTS Can use multiple toner stations 3
Need 4.5 EDTS Incorporate other manufacturers development systems 1
Need 5.1 EDTS Vary transfer voltage 3
Need 5.2 EDTS Vary transfer current 3
Need 5.3 EDTS Paper delivery system 3
Need 5.4 EDTS Ability to accommodate different types of media 3

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