Table of Contents
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Step 1. Gather Raw Data From Customers
Interactions with Customers
Please go to the Customer Interaction Node to view all meeting schedules and customer interactions Customer Interaction.
Step 2. Interpret Raw Data in Terms of Customer Needs
- Is Operational
- Is Safe
- Minimizes user intervention during Charging
- Minimizes user intervention during Discharge
- Minimizes user intervention during Development
- Minimizes user intervention during Transfer
- Minimizes user intervention during maintenance
- Can monitor key process parameters
- Automation of Parameter Settings
- Can operate and monitor machine from one interface
- Easy to learn to use
- Areas for system upgrades are identified and documentation for upgrade procedures available where applicable
- Maintenance of system is documented
- Device is documented by both drawings and Bills of Materials
- Operation of Device Is Documented
- Toner clean up
- Inventory and Status Report of current systems
- Vary charging voltage
- Vary charging current
- Vary exposure
- Can accommodate different toner materials
- Vary development voltage
- Vary development current
- Can use multiple toner stations
- Vary transfer voltage
- Vary transfer current
- Improve exposure subsystem
- Monitor charge of the Photoconductor
- Incorporate other manufacturers development systems
- Paper delivery system
- Ability to accommodate different types of media
Step 3. Organize the Needs into a Hierarchy
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Need 1: System-Level Needs
- Need 1.1: Is Operational
- Need 1.15: Is Safe
- Need 1.20: Can monitor key process parameters
- Need 1.25: Automation of Parameter Settings
- Need 1.30: Can operate and monitor machine from one interface
- Need 1.35: Easy to learn to use
- Need 1.40: Areas for system upgrades are identified and documentation for upgrade procedures available where applicable
- Need 1.45 Maintenance of system is documented
- Need 1.50: Device is documented by both drawings and Bills of Materials
- Need 1.55: Operation of Device Is Documented
- Need 1.60: Toner clean up
- Need 1.65: Inventory and Status Report of current systems
- Need 1.70: Monitor charge of the photoconductor
- Need 1.75: Minimizes user intervention during Charging
- Need 1.80: Minimizes user intervention during Discharge
- Need 1.85: Minimizes user intervention during Development
- Need 1.90: Minimizes user intervention during Transfer
- Need 1.95: Minimizes user intervention during maintenance
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Need 2: Charging-Step Needs
- Need 2.1: Vary charging voltage
- Need 2.2: Vary charging current
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Need 3:Exposure-Step Needs
- Need 3.1: Vary exposure
- Need 3.2: Improve exposure subsystem
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Need 4: Development-Step Needs
- Need 4.1: Can accommodate different toner materials
- Need 4.2: Vary development voltage
- Need 4.3: Vary development current
- Need 4.4: Can use multiple toner stations
- Need 4.5: Incorporate other manufacturers development systems
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Need 5: Transfer Step Needs
- Need 5.1: Vary transfer voltage
- Need 5.2: Vary transfer current
- Need 5.3: Paper delivery system
- Need 5.4: Ability to accommodate different types of media
Step 4. Establish the Relative Importance of the Needs
Need | The Product | Needs to | Importance |
---|---|---|---|
Need 1.1 | EDTS | Is Operational | 5 |
Need 1.15 | EDTS | Is Safe | 5 |
Need 1.20 | EDTS | Can monitor key process parameters (team will have to determine what these are) | 3 |
Need 1.25 | EDTS | Automation of Parameter Settings | 2 |
Need 1.30 | EDTS | Can operate and monitor machine from one interface | 4 |
Need 1.35 | EDTS | Easy to learn to use | 4 |
Need 1.40 | EDTS | Areas for system upgrades are identified and documentation for upgrade procedures available where applicable | 5 |
Need 1.45 | EDTS | Maintenance of system is documented | 5 |
Need 1.50 | EDTS | Device is documented by both drawings and Bills of Materials | 5 |
Need 1.55 | EDTS | Operation of Device Is Documented | 5 |
Need 1.60 | EDTS | Toner clean up | 4 |
Need 1.65 | EDTS | Inventory and Status Report of current systems | 5 |
Need 1.70 | EDTS | Monitor charge of the photoconductor | 3 |
Need 1.75 | EDTS | Minimizes user intervention during Charging | 5 |
Need 1.80 | EDTS | Minimizes user intervention during Discharge | 5 |
Need 1.85 | EDTS | Minimizes user intervention during Development | 5 |
Need 1.90 | EDTS | Minimizes user intervention during Transfer | 5 |
Need 1.95 | EDTS | Minimizes user intervention during maintenance | 5 |
Need 2.1 | EDTS | Vary charging voltage | 3 |
Need 2.2 | EDTS | Vary charging current | 3 |
Need 3.1 | EDTS | Vary exposure | 3 |
Need 3.2 | EDTS | Improve Exposure Subsystem | 2 |
Need 4.1 | EDTS | Can accommodate different toner materials | 3 |
Need 4.2 | EDTS | Vary development voltage | 3 |
Need 4.3 | EDTS | Vary development current | 3 |
Need 4.4 | EDTS | Can use multiple toner stations | 3 |
Need 4.5 | EDTS | Incorporate other manufacturers development systems | 1 |
Need 5.1 | EDTS | Vary transfer voltage | 3 |
Need 5.2 | EDTS | Vary transfer current | 3 |
Need 5.3 | EDTS | Paper delivery system | 3 |
Need 5.4 | EDTS | Ability to accommodate different types of media | 3 |
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