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Stakeholders

Stakeholders

Stakeholder Groups	Representative Stakeholders	Raw Data from Stakeholder Interactions (Including that obtained from in-class exercises within DPM)
Faculty Researchers	Dr. Wayne Walter Dr. Agamemnon Crassidis Dr. Chris Hoople Dr. Ferat Sahin Dr. Hensel, Roleplaying faculty members working on various projects	Faculty Classroom Interview
Graduate Student Researchers	Students Currently Working on Graduate SE Practicum Projects Dr. Hensel, Roleplaying graduate students working on various projects	Graduate Classroom Interview
First, Third, and Fifth Year Instructors (KGCOE and GCCIS)	Mr. Tim Landschoot (KGCOE, ME) Dr. Wayne Walter (KGCOE, ME) Dr. Stephanie Ludi (GCCIS, SE) Dr. Hensel, Roleplaying instructors of various courses	Instructor Classroom Interview
First, Third, and Fifth Year Students (KGCOE and GCCIS)	Students Currently Working on MSD projects in this Family (KGCOE) Students Currently Working on Undergrad SE Senior Projects (GCCIS) Dr. Hensel, Roleplaying first year students	Student Classroom Interview
Corporate Sponsors	Dr. Hensel, Roleplaying various sponsors	Corporate Classroom Interview

DPM Student observations and reflections about the process of conducting client interviews can be found here.

Contributors to this page included students from the DPM Class in Fall 2009-1. Contributors were: Eric Albanese, Michelle Bard, Dean Culver, Kristin Gagliardi, Eric Hettler, Shawn Hoskins, Andrew Krall, Derek Meinke, Ryan Miller, David Monahan, Christian Moreno, Manuel Paris, James Reepmeyer, Stephen Rois, Alexander Ship, Timothy Salter, and Christopher Wakely.

Student names have been removed from their submissions for privacy reasons related to grading, but the roleplaying interview findings are presented in the words of the students.

Methods for gathering data from stakeholders

DPM focuses on a combination of engineering product development tools and managerial skills development.One early activity in the DPM course requires teams of students (usually 4 to 6 students in a team) to identify stakeholders to the proposed project family. DPM students gather the Voice of the Customer using a variety of methods including those which engage the customer in their actual usage environment, as well as stakeholder interviews, as illustrated here:

This Figure illustrates various methods for Hearing the Voice of The Customer. (following Burchill, G., Concept Engineering: an Investigation of Time vs. Market Orientation in Product Concept development. Massachusetts Institute of Technology Ph.D. Thesis, 1993.)

After gathering large amounts of raw data from stakeholders about product needs and desires, the DPM students begin to interpret the data, and seek out common themes, using a tool known as affinity diagramming. Affinity diagrams permit DPM students to identify common themes that were recurring issues across stakeholders, and to identify unique perspectives that may be brought to light through contextual observation of product users.

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