P08003: Portable Obstacle Course

Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

First Sponsor Interview
Interviewers: Shadle Stewart, Jared Berman
Sponsor: J.J. Mowder-Tinney
Date: December 7, 2007
Location: Nazareth College Physical Training Clinic
Interviewer: What types of patients will be using the obstacle course?
Sponsor: CVA, MS, Parkinsons, Stroke victims 6 months to 8 years after a stroke, ages 18-88, the patients using the obatacle course would be working on independently amubulating
Interviewer: What Size/Weight Limitation do we have?
Sponsor: During use - 3' x 16'; During storage - fold against wall (about 3' x 5' area) or under mat table (about 1' by 5'8" across front)
Interviewer: What types of obstacles?
Sponsor: Everyday surfaces/surface changes
Interviewer: How is it to be used with the parallel bars?
Sponsor: Ideal size and length to fit in room; bars could be used for unsure patients
Interviewer: What types of skill levels?
Sponsor: Possibly three - easy, medium, hard; defined skill levels not really required
Interviewer: What types of documentation is needed?
Sponsor: Course setup/layout
Interviewer: What setup/teardown time is necessary?
Sponsor: Five minutes is ideal (sessions are 45 mins/patient and then 15 mins of documentation)
Interviewer: How durable is the course and how low long does the course need to last?
Sponsor: At least a few years
Interviewer: What types of surfaces? How many steps on each surface? What kind of surface transitions?
Sponsor: Indoor and outdoor; mimic ice; different colors and same colors for distraction
Interviewer: What types of moving obstacles?
Sponsor: Remote control pet like a cat or dog; dog at the end with a wagging tail
Interviewer: How will the progress of training sessions be tracked (time start/stop, stumbling, etc.)?
Sponsor: Timed and a qualitative assessment of how much assist is given
Interviewer: What type of obstacles are currently used?
Sponsor: Ramp, steps, umbrellas, canes, crutches

Step 2. Interpret Raw Data in Terms of Customer Needs

  1. The obstacle course will provide training for patients who are re-learning how to maneuver independently in their own homes.
  2. The product will be safe.
  3. The product will be easy to use.
  4. The product will provide a means for both varying and repeatable training.

Step 3. Organize the Needs into a Hierarchy

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Need 1.1 Obstacle Course Contain representations of different obstacles encountered in everyday life High
Need 1.2 Obstacle Course Contain representations of different walking surfaces encountered in everyday life High
Need 1.3 Obstacle Course Give all patients the opportunity to take at least a few steps on each different surface Medium
Need 1.4 Obstacle Course Contain at least one simulation of an unpredictable obstacle (such as a family pet) Medium
Need 1.5 Obstacle Course Contain representaitons of visual distractions encountered in everyday life High
Need 1.6 Obstacle Course Can be used in conjunction with or independently of Naz PT's parallel bars Medium
Need 2.1 Obstacle Course Be safe for the patient High
Need 2.2 Obstacle Course Be safe for the PT to easily access the patient High
Need 2.3 Obstacle Course Any obstacles that move automatically have a manual override that the PT can control High
Need 2.4 Obstacle Course Be durable for use for an extended product life Medium
Need 3.0 Obstacle Course Easy to use Medium
Need 3.1 Obstacle Course Fast and Easily set-up and broken-down Medium
Need 3.2 Obstacle Course Entire system does not use significantly more floor space than the parallel bar system Medium
Need 3.3 Obstacle Course Easy to maintain Medium
Need 3.4 Obstacle Course Compact for easy storage Low
Need 3.5 Obstacle Course Portable Low
Need 3.6 Obstacle Course Operate for duration of training Medium
Need 4.1 Obstacle Course Obstacles/surfaces can be set up, taken down, and set up again in the original configuration Medium
Need 4.2 Obstacle Course Obstacles/surfaces can be set up, taken down, and set up again in different configurations Medium
Need 4.3 Obstacle Course Provides an automatic means for PT to document course configuration for patient records and future use. High
Need 4.4 Obstacle Course Provides a means for tracking progress of the PT patient over multiple sessions High

Step 5. Reflect on the Results and the Process

The needs and related rankings above were developed by our team. They were given to J.J. for her opinion and ranking. Fortunately, our perceived importance in the various needs closely matched her importance in the needs.

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