P08005: ARC Communication Board Revision
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

First Interview with Faculty Guide
Interviewer: Matthew Zapotoski
Date 9 September 2007, Dr Dan Phillips' office
First Interview with primary customer
Interviewer: Matthew Zapotoski
Date 2 October 2007, ARC Monroe Southwest
First Interview with last years' Faculty Guide
Interviewer: Matthew Zapotoski
Date 2 October 2007, Dr Elizabeth Debartolo's office
Second Interview with Faculty Guide
Interviewer: Matthew Zapotoski
Date 5 October 2007, Dr Dan Phillips' office

This is a great place to include an affinity diagram constructed in collaboration with the customer, a fcous group, or peer students, as a graphical representation of raw data associated with customer needs.

Step 2. Interpret Raw Data in Terms of Customer Needs

Specified Needs

1) Picture based

2) Long battery life

3) Fixture mounting board to tray

4) Low obstruction of vision

5) Left hand design

6) No interference with wheel chair controls

7) Female voice output

8) Durable and robust

9) Upgradeable by staff

10) Adequate product size

11) Adequate product weight

12) User friendly GUI

13) The product's system must be fast

14) The product requires a custom enclosure

15) The product must be colorful and girly

16) Weather resistant

17) Easily charged

18) Easily be able to get out of way of customer

New Metrics

Step 3. Organize the Needs into a Hierarchy

After listing the needs in list order here, this is a great place to include an objective tree as a graphical representation of your interpretation of the customer needs.

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Need 1.1 design be able to be secured to the tray and removed as needed High
Need 1.2 design be weather resistant/waterproof Medium
Need 2.1 design be safe for user, staff, and bystanders High
Need 2.2 controls be easy to use without any training High
Need 2.3 application be picture based High
Need 2.4 board have a custom ruggedized enclosure High

Step 5. Reflect on the Results and the Process

Home | Planning | Concept Development | System Level Design | Detail Design | Testing and Refinement