P08424: Residential Energy Savings
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Prepare a report on your customer interactions. Following the text by Ulrich and Eppinger, this report may include

  1. Transcripts of Interview(s) with customers
  2. Audio Recordings
  3. Notes
  4. Video Recordings
  5. Still Photography
Background given by interviewer:

This project is being developed to build upon the shelved Building Energy Audit concept that was created for P07421

Plan for SDI

Plan for SDII

Questions and customer responses

How should students narrow scope?

How should we try to obtain grassroots support?

Recommend working with student groups on campus such as: Engineers for a Sustainable World (ESW)

Student Environmental Action League (SEAL)

Look For Student Government Support

Perhaps work with Student Orientation program to educate incoming students http://www.rit.edu/~orient/deptinfo.php3

What about Privacy issues?

How should we try to incoporate continious improvement?

From P07421

Process Flow Map for an Energy Audit

Process Flow Map for an Energy Audit

Residential Usage Audit

The Audit will be investigating on the following:

Lighting Audit

The Audit will be investigating on the following:

The Audit will help determine the following:

Step 2. Interpret Raw Data in Terms of Customer Needs

Preliminary assessment of needs based on PRP interview. Should be revised by team based on secondary interview with the customer.
  1. Express the need in terms of what the product has to do, not in terms of how the product might do it.
  2. Express the need as specifically as the raw data.
  3. Use positive phrasing
  4. Express the needs as attributes of the product

Step 3. Organize the Needs into a Hierarchy

After listing the needs in list order here, this is a great place to include an objective tree as a graphical representation of your interpretation of the customer needs.

Step 4. Establish the Relative Importance of the Needs

Step 5. Reflect on the Results and the Process

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