P08452: Fault Detectioin in Rotating Equipment for Energy Industry
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FD Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Information Related to Interviews

May Include:

  1. Transcripts of Interview(s) with customers
  2. Audio Recordings
  3. Notes
  4. Video Recordings
  5. Still Photography

Step 2. Interpret Raw Data in Terms of Customer Needs

  1. The main objective of the project is to develop a method for data acquisition of key parameters from an air compressor that can be used in the future for comparison of performance characteristics.
  2. The solution for the project should be generic for implementation onto multiple Dresser-Rand products.
  3. The control systems and signal processing methods should integrate in current Dresser-Rand systems as much as possible.
  4. Provide a user interface for operation and interpretation of data acquisition.
  5. Fault data needs to be collected with clearly documented procedures.
  6. The system should provide data on faults that generate thermo/fluids and vibrational responses.

Step 3. Organize the Needs into a Hierarchy

Affinity Diagram

Objective Tree

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Need 1.1 Data Acquisition Measure Multiple Parameters Cover the broad range of compressor performance responses due to failure.
Need 1.2 Data Acquisition Account for Wide Ranges of Data Make applicable and usable to multiple product lines and failures.
Need 1.3 Data Acquisition Be Compiled into Usable Format Allow for future use in determining data signatures and performance characteristics by providing accurate data with reduced noise.
Need 1.4 Data Acquisition Have the Ability to Collect Failure Data Show the response that occurs when the compressor is under a failure mode.
Need 2.1 Integration to DR Apply to Multiple Products and Product Lines Be used under a variety of inlet/outlet conditions and multiple faults.
Need 2.2 Integration to DR Relate to Dresser-Rand Control Systems Compile data and process signals in a familiar way to Dresser-Rand.
Need 2.3 Integration to DR Include Failures of Interest to Dresser-Rand Ensures that the system has the ability to measure data from failures that are critical in Dresser-Rand machine operations.
Need 3.1 Operation of System Be Used Remotely Machines operate in extreme environments that don't have daily accessibility.
Need 3.2 Operation of System Be User Friendly Allow for easy use by Dresser-Rand Employees and Customers in the field of operation.
Need 3.3 Operation of System Provide Data Interpretation Allows for a straightforward indication that the machine is not operating correctly and a failure might exist.
Need 4.1 Inducing Faults Include Common Faults that are critical to Dresser-Rand Accounts for primary safety and perfomance concerns that can occur on machines.
Need 4.2 Inducing Faults Provide Guidelines Allow for repeatable, easy infliction of faults onto the machine to generate test data.

Step 5. Reflect on the Results and the Process

The scope of the project got narrowed down a lot in this project with the identification of key needs and difficulties that would probably be occurred with the development of a complete fault detection system. This is not within the scope of the project, just data acquistion and ability to collect failure data.

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