P08455: Value Engineering in a Manufacturing Facility
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Identify Customer Needs and Establish Target Specifications

Table of Contents

Gather Raw Data From Customers

Interaction with Customers:

Objective: To learn and research:

Interviews
First Faculty Guide Interview
Pre-Visit Interview
Compressor Case Lift Interview

Interpret Raw Data in Terms of Customer Needs

Organize the Needs into a Hierarchy

Establish the Relative Importance of the Needs

House of Quality

Home | Planning | Concept Development | System Level Design | Detail Design | Testing and Refinement