P09123: MAV 1 & 3

Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Interview Summary
Person Interviewers Date Outcome Topic(s) Discussed
Dr. Kozak Joe Hozdic
Erik Bellandi
3/17/08 Rescheduled Rescheduled and completed 3/20/08. Dr. Kozak was sick
Dr. Kozak Aaron Nash 3/18/08 Rescheduled Dr. Kozak was sick and rescheduled to 3/20/08.
Dr. Kozak Joe Hozdic
Erik Bellandi
Aaron Nash
3/20/08 Completed Defined basic project scope for the 3 projects. Decided upon three separate projects (Structure, Airframe/Propulsion, Controls) tied to one common goal
Dr. Kozak Joe Hozdic 3/24/08 Completed Discussed needs and requirements for the structural portion of the MAV design
Dr. Kozak Aaron Nash 3/25/08 Completed Discussed the scope, funding and customer specification requirements for the project.
Dr. Kozak Aaron Nash 3/25/08 Completed Finalization of the project scope for P09121.
Dr. Kozak Joe Hozdic
Erik Bellandi
Aaron Nash
4/4/08 Completed Status update. Discussed overall mission statement, future MAV plans, and how the 3 projects are interconnected. Defined mission statement and overall goals for long term MAV development.
Mike Reeder

Todd Fernandez
Joe Hozdic 5/3/08 Completed Discussed aspects of current MAV design. Asked for recommendations and lessons learned from the previous year. Discussed Shortcomings and obstacles encountered during their project. Requested that they leave the current prototype for testing purposes.
Mike Koelemay (Impact Technologies) Joe Hozdic
Aaron Nash
Giovani Sorrentino
Ming Chow
Brian David
9/9/08 Completed Discussed Impact's expectations of P09123.

Step 2. Interpret Raw Data in Terms of Customer Needs

Step 3. Organize the Needs into a Hierarchy

Objective Tree


Step 4. Establish the Relative Importance of the Needs

Needs Summary
Number Need Importance
1 Hands-on Project for Undergrads 3
2 Additional Sensors and Equipment 2
3 Integration of Control Devices and Hardware 2
4 Stable Platform for Future MAV Development 4
5 Opportunity for Graduate Level Research 1
6 Enter MAV Flight Competition 2
7 Cost Effective 3
8 Easy to Manufacture 3
9 Made from Readily Available Materials 2
10 Less than 1Kg Weight, and 80cm Lateral Dimension 3
11 Made From Light Weight Materials 2
12 Able to Survive a Crash and Protect Components 4
13 Capable of Withstanding Sustained Flight Loads 4
14 Self Sustainable Project 3
Rated on a scale of 1 to 4 with 4 as highest

Step 5. Reflect on the Results and the Process

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