P09310: Automatic Shift Controls for ATV
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Interview Schedule
Date Interview Title Purpose
3/26/08 Prof Slack Faculty Guide New Project Needs
4/3/08 Eric Gambon Previous Team Leader Project Background
4/5/09 Joel Notaro Polaris Customer Needs

Step 2. Interpret Raw Data in Terms of Customer Needs

  1. Easy to use: User can easily operate with beginner ATV knowledge
  2. Safe to use: Proper design to prevent unsafe user operation
  3. Retain reverse lockout: Keep feature integrated
  4. Ergonomically Sound: User can operate safely
  5. Normal use durability: Normal ATV durability maintained
  6. Exposure to elements: Operates in all weather and off-road application normal to ATV use
  7. Race conditions: Can withstand racing operations, rough terrain, high speeds and long duration
  8. Lasts lifetime of vehicle: Components will last normal lifetime of ATV with little maintenance
  9. Safe for transmission: Shifts within proper RPM limits, computer overrides any improper user input
  10. Fast shifting: Shifts are made within one-tenth of a second
  11. Smooth Shifting: Shifts are comparable to normal operation
  12. Duty Cycle: Cycle of component operation will last at least one full fuel cycle
  13. Dynamic operation: Applicable and operational for both race and general usage
  14. Manufacturable: Easy to reproduce, No modification to model production process
  15. Lower cost: Reduce cost further (compared to P08310)
  16. Easy to install: Integration will not require professional installation
  17. Weight: All added components weigh less than 7lbs

Step 3. Organize the Needs into a Hierarchy

Step 3.1 Objective Tree

public/Objective Tree

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
1.1 Be safe to use Critical
1.2 Be easy to use 1
1.3 Maintain reverse lockout 1
1.4 Be ergonomically sound 3
2.1 Shift fast 1
2.2 Weigh less than 7lbs 1
2.3 Shift smoothly 2
2.4 Have reasonable duty cycle 3
2.5 Be used for dynamic operation 4
3.1 Be safe for transmission 1
3.2 Handle exposure to elements 2
3.3 Experience normal use durability 2
3.4 Last lifetime of ATV 4
4.1 Cost less 2
4.2 Be manufacturable 2
4.3 Be easy to install 5

Step 5. Reflect on the Results and the Process

-Needs are attainable and appropriate for a 22 week senior design structured program.


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