P10001: Balance Training Bicycle 2.0
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Identify Customer Needs

Table of Contents

Interactions with Customers

Interview With JJ, December 12, 2009

Interface Should Look Like

Bike Color

Aesthetics

Handlebars

Age

Step through to get onto bike

No problem with using magnets

Resistance consistent

No strong resistance

Pedaling on bike

Degrees of tilt on bike

Casters/transport fine

Good if can move out of the way

Want to encourage people to use it

Fine footprint size

Bars small easy to fit around things

Certifications

Procedure

  1. First time ride bike locked to get a feel
  2. Unlock while patient on bike
  3. Hold patient while showing them tilt
  4. Do activity while maintaining balance

Objective Information

Timer on display

Show speed, resistance, tilt so can repeat and improve

Unlock bike and let patient tilt from side to side and correct themselves

At some point push patient so they can correct

Documentation

House of Quality

Priority Matrix

Feedback from Customer November 3, 2009

Customer Response

Feedback from Customer January 22, 2010

-Really likes bike (very intuitive)

-Clinic starts Monday (1/25/10)

-Likes "sleek" frame

-Likes mechanical dial

-Dial can be exaggerated

-Doesn't like digital display, understands if we go back to LEDs

-Clinic runs 12 weeks in semesters, 6 weeks in summer, for 30 weeks total

-Clinic is open Monday and Wednesday from 12pm to 4pm

-Bike has potential to be used with orthopedic patients

-5'4" needs to stay

-One patient is 6'5"

-Range average height

-Men 5'10" -Women 5'7"

-Changing height limit to 6'0"

-Customer needs email

-She meant that constant pedal resistance is more important than an adjustable pedal resistance not weight.

-As long as it tips on casters

-Handlebar brakes are not a priority

-Strap to pedal for feet (Velcro)

-No seat belt or handlebar strap

-February is busy for JJ

-Sarah's group??

-David the engineer

-Email JJ (reminder)

-No patients week of March 15th, spring break will be very free

-Timer 15min max


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