P10002: Dynamic Keyboard Phase I
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Identify Customer Needs

Step 1. Gather Raw Data From Customers

Interactions with Customers

Review Customer Needs spreadsheet (see MyCourses/ MSD I/ Content/ Templates & Tools/ Customer Needs Table (Template).
First Sponsor Interview (George Slack)
Interviewers: Dynamic Keyboard Team
Sponsor: George Slack
Date September 18, 2009

Im not sure if I type differently. When watching people sign there is certainly more than just signing going on and that observation drove this project, for me. Also, when watching the automatic translations as the text crawls across the TV monitor, Im saddened by how much information (emotional interpretation) is lost in its true meaning. Im not sure if this keyboard will capture emotion or it will need to become more of a learned behavior in that if I want to express a certain emotion then I will need to force myself to type in a certain manner. This will involve interviewing students who are deaf. They may tell you that this idea is ridiculous See where it goes!

Probably speed of text typing and speed of banging on each key. What are your ideas?

I dont know. I know there are studies on this and why people interpret or apply colors as they do.

Yes. Andrew reference this work in his email.

I personally dont like the foot pedal idea. Alan Reddig and Beth DeBartolo like it though. The reason I dont like it is because I believe eventually this technology will make it into Cell Phones for instant messaging, as an example. Also, it might replace the need all together for a dynamic keyboard and just have a foot pedal. Also, Im not sure of the future applications of a dynamic keyboard. I believe its well worth the investigation and development time. When the mouse was invented, most people thought it was ridiculous. (Thank you, Xerox and Apple!) The foot pedal may be a future expansion of a mouse or the analog key may be.

I dont believe so but Im not deaf. The original idea started with Stan Rickel and Dan Phillips thinking that the traditional keyboard has not technologically changed since the 1800s typewriter. Given todays technologies, why not apply analog or linear technologies to a key on a keyboard. THEN, we looked for an application. At that time, I was teaching with an interpreter signing and knowing signing is very digital translation similar to keyboard. BUT there was a lot of other communications between the Interpreter and the Student beside signing. The light bulb went off and I contacted NTID faculty (see PRP) and asked what they thought. The two or three people I talked to liked the idea. Im still not sure if this was driven because they believe this is a good idea or they just liked the idea I was thinking about their students. So the idea started in a traditional reverse order.

QWERTY has a well defined interface to a PC which in turn makes it easier to build future software applications. Not looking to change the physical look of the keyboard if possible unless NTID student sees value in the change.

Why are you asking this question? We can discuss this afternoon.

No

I would ask NTID students this question. I would be surprised if they have any overt requests. If they, really go after questioning them! Drill down into this with questions to clarify their specific ideas or needs.

Great question! Ask your end user this.

See Andrews email. Im not sure if ID students can help here but I know as a trained engineer, I cant. Ask your end user.

I am really looking for a deep dive into existing technologies, user keyboard metrics and end user acceptance to this keyboard.

No. Now, Im worried!

Im open to new ideas. Do you have an idea?

Yes.

Second Sponsor Interview (NTID)
Interviewers: Sasha and Tim
Sponsor: Dino Lauria
Date Sept 24, 2009

He liked QWERTY keyboards and hates the split keyboards.

He wants a number pad on phone keyboards and likes the number pad on traditional keyboards.

He doesn't type consistently. He likes that on the Blackberry keyboard if you continuously press on a key, it will capitalize it.

Yes.

He types the same way regardless of keyboard arrangement, spacing, and size since he doesn't type consistently.

He suggested different colors, text sizes, sound and light. He made the point that some people are color blind so lights and sounds would help them understand more. For the hearing and hard-of-hearing population sounds would help understanding emotion in the text too. We can incorporate all these to appeal to the largest group possible.

anger: bold red
sadness: pastel yellow
happiness: purple
annoyance: brown
contentment: light gray

Yes

Again he refers back to the number pad on the phone.

Yes, he liked the touchscreen keyboard idea or a foot pedal suggestion. He also liked the idea of a scroll or dial on the keyboard to emphasize emotion.

He liked the touchscreen idea and the scroll or dial the best.

Third Sponsor Interview (NTID)
Interviewers: Sasha and Tim
Sponsor: Ben Magee
Date Sept 24, 2009

He likes the standard keyboard with touch pad (laptop).

He prefers the split keyboard.

He is a consistent typer.

He types faster when he feels strong emotion.

He looks for keys on smaller keyboards, but types pretty much the same way on all of them.

He doesn't like the color addition idea, but did respond well to the different text size idea.

anger: red
sadness: blue
happiness: yellow
annoyance: gray
contentment: clear/white

Yes. All caps means angry to him.

He likes the wrist placement on split keyboards.

Yes.

He wants there to be animation in the text to show emotion. He suggested motion sensors and adding an emotion key to the keyboard of when you want to have it on or off.

This is a great place to include an affinity diagram constructed in collaboration with the customer, a focus group, or peer students, as a graphical representation of raw data associated with customer needs.

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