P10005: Balance Rehabilitation
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

JJ Mowder-Tinney 6May09 -(Needs Assessment 1)

Email Meeting Professor Slack 8May09 -(Feedback on Needs Assessment and overall project)

Needs review with JJ through Email 11May09 -(Feedback on Needs Assessment)

Visit to Nazareth 15 Sep09 - Introducing Clinic and Initial Needs

Email Interview tih JJ Mowder-Tinney 18Sep09

Chat Interview with JJ Mowder-Tinney 21Sep09

Clinic Visit 30Sep09

Email questions 12Oct09

Step 2. Interpret Raw Data in Terms of Customer Needs

Image:affinitydiagram.jpg

To make updates to affinity diagram here is the power point version: Affinity Diagram

  1. Provide interactive game for patient to play, and make rehabilitation fun!
  2. Recognize/require side to side as well as forward and backward movements
  3. Ranges of speed and difficulty
  4. Use game on multiple surfaces for varying difficulties
  5. Provide feedback to PT on the amount of force being exerted by patient.

Step 3. Organize the Needs into a Hierarchy

Image:objectivetree.jpg

To make updates to affinity diagram here is the power point version: Objective Tree

Step 4. Establish the Relative Importance of the Needs

Customer Needs

Step 5. Reflect on the Results and the Process

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