P10012: Assistive Devices - Design Process Improvement
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Previous Work

DPM Customer Needs

Interactions with Customers

Interview with Dr. DeBartolo

Interview with Mark Smith

Interview with Rochelle Perry

Interview with Jeff Rebmann

Interview with Dr. Mowder

Step 2. Interpret Raw Data in Terms of Customer Needs

Raw Customer Needs

Step 3. Organize the Needs into a Hierarchy

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Uphold educational requirements of MSD P10012 5
Applies to multiple project structures P10012 3
Individualized rubrics, templates, instructions P10012 3
Must apply to multiple disciplines P10012 3
Flexible to allow creativity P10012 2
Clearly articulate methodologies behind process Updated Rubric 3
Communicate errors Pass down documentation 4
Planning for follow up teams Pass down documentation 4
Characterization of customers General document and exercise/template 3
Improve collaboration between customer and teams Guidelines/tools for customer interactions 4
Consistent communication Guidelines/tools for customer interactions 4
Better communication tools Guidelines/tools for customer interactions 4
Well organized, readily available information Guidelines/tools for customer interactions 4
Uniformity in interactions Guidelines/tools for customer interactions 4
Simple instructions with all delivered projects Standard of work 4
Clearly understood instructions Technical writing exercise 1
Consideration for human use Guidelines from characterization of users 3
Durable / Reliable end result for heavily used products Test procedures for durability/FMEA/Risk assessment 4
Keep within 22 weeks P10012 5

Step 5. Reflect on the Results and the Process


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