P10232: UAV Airframe C

Identify Customer Needs

Table of Contents

Gather Raw Data From Customers

Interactions with Customers

Dr. Jason Kolodziej 1

Interpret Raw Data in Terms of Customer Needs

Preliminary Objective Tree


Establish the Relative Importance of the Needs

Needs that begin with a 1 are primary customer needs.

Needs that begin with a 2 are secondary customer needs.

Needs Summary
Need Product Needs to Importance
Need 1.1 Carry 15 lb payload High
Need 1.2 Fly for 20 minutes High
Need 2.1 Have the ability to control payload Medium
Need 2.2 Interface with various camera systems and payloads Medium
Need 2.3 Take off and land on a grass runway Medium
Need 2.4 Be assembled and disassembled for portability Low