P10457: Dresser Rand Process Improvement
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Presentation by Dresser Rand to RIT project team on September 18, 2009

Material Handling Devices

Step 2. Interpret Raw Data in Terms of Customer Needs

Minimize Downtime of Scheduled Production (HIGH)

Meet or Exceed Building Codes (Fire Protection, HVAC, Electrical)(HIGH)

Improved Safety and Ergonomics for Plant Workers (HIGH)

Organized Storage for Tooling Inside VECTRA Area (HIGH)

Sufficient Floor Space for a Total of Two Assembly Stations (MEDIUM)

Identify Most Cost Efficient Solution (MEDIUM)

Proper Material and Work Flow Through Area (MEDIUM)

Reduce Production Time (MEDIUM)

Better Access to Nitrogen/Compressed Air Lines (LOW)

Advance Preliminary In-Process Cart Design Developments (LOW)

Make Current Bundle Cradle More Compatible (LOW)

Step 3. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Importance
Need 1 Minimize Downtime of Scheduled Production Maintain Production Schedule High
Need 2 Meet or Exceed Building Codes (Fire Protection, HVAC, Electrical) Safe Working Environment High
Need 3 Improved Safety and Ergonomics for Plant Workers Safe Working Environment High
Need 4 Organized Storage for Tooling Inside VECTRA Area Increased Production Rate High
Need 5 Sufficient Floor Space for a Total of Two Assembly Stations Increased Production Rate Medium
Need 6 Identify Most Cost Efficient Solution Increased Profit Medium
Need 7 Proper Material and Work Flow Through Area Increased Production Rate Medium
Need 8 Reduce Production Time Increased Production Rate Medium
Need 9 Better Access to Nitrogen/Compressed Air Lines Increased Production Rate Low
Need 10 Advance Preliminary In-Process Cart Design Developments Reduced Crane Usage Low
Need 11 Make Current Bundle Cradle More Compatible Less Damaged Parts Low

Step 4. Reflect on the Results and the Process

The primary need from the customer is for us to generate a proposal for where to locate the new VECTRA build stand. This work has consumed all of MSD I and will consume some of MSD II. Once this is accomplished, other side projects will be worked on to further enhance the MSD experience and continue to improve productivity at D-R.

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