P11251: Side Entry Agitator Test Stand
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Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

For documented interactions with the customer for the collection of customer needs, reference Week 2 listed in the Weekly Meeting Minutes. The link is displayed below.

Weekly Meeting Minutes

Step 2. Interpret Raw Data in Terms of Customer Needs

For documented interpretations of the customer expressed needs, reference Week 2 listed in the Weekly Meeting Minutes. The link is displayed below.

Weekly Meeting Minutes

Step 3. Organize the Needs into a Hierarchy

 Objective Tree

Objective Tree

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need Importance~
Fluid tight seal between tank and shaft 20
Calibration 19
Tangential Fluid Forces 18
Fluid Thrust Force 17
Shaft Speed 16
Repeatability 14
Test stand structure/frame independent of tank structure 13
Height adjustment 12
Interchangeable impellers 11
Adjustable motor speed 10
Horizontal angle adjustment 9
Vertical angle adjustment 8
Current hardware compatibility 7
User friendly interface 6
Single motor for full assortment of impellers 5
Single shaft for full assortment of impellers 4
Distance the shaft protrudes into the tank 3
Appropriate time for set up 2
Fluids to consider, primary is water 1
Appearance 0

~Descending Order of Importance(Most Important=20, Least Important=0)

For Pairwise Comparison, Engineering Metrics, & House of Quality, SEE Design Documentation

Step 5. Reflect on the Results and the Process

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