P11458: Dresser Rand - Wellsville Ventilator

Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Notes from project goals meeting with Dan Wallace 9/24/10:

Primary Goals -Reduce inventory -Relocation of the cell -create a flow in the manufacturing process

Reduce inventory-

Step 2. Interpret Raw Data in Terms of Customer Needs

  1. Express the need in terms of what the product has to do, not in terms of how the product might do it.
  2. Express the need as specifically as the raw data.
  3. Use positive phrasing
  4. Express the needs as attributes of the product

Step 3. Organize the Needs into a Hierarchy

After listing the needs in list order here, this is a great place to include an objective tree as a graphical representation of your interpretation of the customer needs.

Step 4. Establish the Relative Importance of the Needs

Needs Summary
Need The Product Needs to Importance
Need 1.1
Need 1.2
Need 2.1
Need 2.2
Need 2.3
Need 2.4

Step 5. Reflect on the Results and the Process