P11460: Gasket and Sheet Metal Cells
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Identify Customer Needs

Customer needs were developed over the first two weeks at the Dresser-Rand Facility. Ideas were generated through interactions with management, Six Sigma Black Belts, production control, supervisors, operators, and tours of the facility. The list of needs was reviewed in week 3 (12/17/2010) with the customers.

Customer Needs Document

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