P11511: Fuser Life Test System

Identify Customer Needs

Table of Contents

Step 1. Gather Raw Data From Customers

Interactions with Customers

Had a meetings with Melissa and Erwin at Xerox on 12/3/10 and on 12/17/10. Information gathered is mostly proprietary, and thus can be found in the private section of this website .

Step 2. Interpret Raw Data in Terms of Customer Needs

  1. Reduce cost seen by Xerox
  2. Tests bearings and recognizes immanent failures
  3. Correlate failures to physical characteristic of bearings
  4. Document procedure for testing bearings
  5. Testing bearing is quick and easy to do
  6. Determine effective lifetime of bearings
  7. Evaluate bearings from different manufacturers
  8. Determine benefit seen by Xerox by switching bearing manufacturers

Step 3. Organize the Needs into a Hierarchy

Step 4. Establish the Relative Importance of the Needs


Step 5. Reflect on the Results and the Process