P11541: Micro-Goniophotometer
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Identify Customer Needs
Step 1. Gather Raw Data From Customers
Interactions with Customers
Organize the Needs into a Hierarchy
-
Need 1-Easy to Use
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Need 2-Robust in Design
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Need 3-Servicable
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Need 4-Economical
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Need 5-Safe Operation
-
Need 6-Ability to Perform Goniophotometry
Functions
Establish the Relative Importance of the Needs
Needs Summary
|
Need
|
The Product
|
Importance
|
|
Need 1
|
Easy to Use
|
3
|
|
Need 2
|
Robust in Design
|
4
|
|
Need 3
|
Servicable
|
6
|
|
Need 4
|
Economical
|
5
|
|
Need 5
|
Safe Operation
|
1
|
|
Need 6
|
Ability to Perform Goniophotometry Functions
|
2
|
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