P19752: August Center Improvements

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Project Summary	Project Information
The August Wellness Center is an on-campus resource that provides physical and mental health care to the students at RIT. The team at the August Wellness Center would ideally like the facility to promote ease of use and create a positive experience for patients. To help the center reach its goals, the MSD Team was employed to find and implement opportunities for improvements. The goal of this project is to assess the current state of the facility by gathering data and assimilating a value stream map and other appropriate documents that define the operations of the August Wellness Center. The MSD Team will be analyzing patient arrival patterns and flow, and the degree of intuitiveness of the current layout. The team will then look at opportunities to improve the processes experienced by patients and staff through the use of a variety of process improvement tools. The hope is that these enhancements will move the August Wellness Center closer to its ideal state and set the facility up for further improvements.	Project Name August Center Wellness Center Improvements Project Number P19752 Project Family Process Improvement Start Term 2181 End Term 2185 Faculty Guide John Kaemmerlen, jxkpdm@rit.edu Primary Customer Dr. Gelbard, wendy.gelbard@rit.edu Sponsor August Center

Team Members

Graduation

Member	Role	Contact
Samantha Hammond	Facilitation Manager	sh8942@rit.edu
Joseph Kleinberger	Project Manager	jxk8141@rit.edu
Elizabeth Millar	Digital Data Manager	exm4200@rit.edu
Sylvia Nguyen	Lead Data Analyst	sbn5938@rit.edu

Phase 1	Phase 2	Phase 3	Phase 4	Winter Break

Phase 5	Phase 6	Phase 7	Phase 8	Graduation

Work Breakdown: By Phase

MSD I & II	MSD I	MSD II
Planning & Execution Project Photos and Videos Imagine RIT Gate Reviews	Problem Definition Systems Design Preliminary Detailed Design Detailed Design	Build & Test Prep Subsystem Build & Test Integrated System Build & Test Customer Handoff & Final Project Documentation (Verification & Validation)

Work Breakdown: By Topic

Project Management	Design Tools	Design Documentation	Implementation	Validation	Presentation & Dissemination
PRP Requirements Schedule Cost Risk Management Problem Management Communication & Minutes	Use Cases Benchmarking Functional Decomposition Morphological Chart Pugh Concept Selection	BOM Mechanical Drawings Electrical Schematics Software Diagrams Facility Layout Manuals	Mockups Test Fixtures Prototyping Test Plans	Analysis Results Simulations Test Results	Design Review Documents Technical Paper Poster Imagine RIT Exhibit

Acknowledgements

We would like to acknowledge our sponsors at the August center for their support and encouragement.
Special thanks to our guides John and Don, who have given us guidance and fostered our growth and learning during this project.